Terms of Service

Last updated: 7/24/2025

1. Acceptance of Terms

By accessing or using Content Dubai's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

2. Description of Services

Content Dubai provides white-label digital marketing services including:

  • Social media management and content creation
  • Paid advertising campaigns (Facebook, Google, TikTok, LinkedIn)
  • Website design and development
  • Search engine optimization (SEO) and local search optimization
  • Email and SMS marketing automation
  • CRM setup and management (GoHighLevel, HubSpot, ClickFunnels)
  • Analytics, reporting, and conversion optimization
  • Reputation management and review management

3. White-Label Agreement

Our services are provided on a white-label basis, meaning:

  • All work is delivered under your agency's brand and identity
  • Your clients will not be aware of Content Dubai's involvement
  • You maintain full client relationships and communication
  • You are responsible for all client contracts and agreements
  • You set your own pricing and manage client billing

4. User Responsibilities

As a user of our services, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Use services only for lawful business purposes
  • Comply with all applicable laws and regulations
  • Not engage in fraudulent or deceptive practices
  • Respect intellectual property rights
  • Provide necessary client authorizations and permissions

5. Data Collection and Usage

By using our services, you explicitly consent to comprehensive data collection including:

  • Complete session recordings using Microsoft Clarity and similar tools
  • Behavioral analytics, heatmaps, and user interaction tracking
  • Form submissions, contact information, and business data
  • Device information, location data, and browsing patterns
  • Integration with advertising pixels (Facebook, Google, LinkedIn, TikTok)
  • Cross-platform tracking for marketing and optimization purposes
  • Use of collected data for marketing, advertising, and business development

6. Payment Terms

Payment terms include:

  • Custom pricing based on service requirements and volume
  • Monthly subscription payments due in advance
  • Setup fees may apply for complex implementations
  • Late payment fees of 2% per month on overdue amounts
  • Automatic payment processing through secure systems
  • No refunds for services already delivered
  • Price adjustments with 30 days notice

7. Intellectual Property

Intellectual property rights are governed as follows:

  • Content Dubai retains ownership of proprietary methods and systems
  • Deliverables created for clients become client property upon payment
  • You grant us license to use your brand elements for service delivery
  • We may use anonymized case studies for marketing purposes
  • Third-party software and tools retain their respective licenses

8. Service Level Agreements

We commit to:

  • 99.9% uptime for digital services and platforms
  • 48-hour response time for support requests
  • Dedicated account manager for ongoing communication
  • Monthly reporting and performance analytics
  • Professional quality standards for all deliverables

9. Limitation of Liability

Content Dubai's liability is limited as follows:

  • Total liability shall not exceed amounts paid in the preceding 12 months
  • We are not liable for indirect, consequential, or punitive damages
  • Marketing results and performance metrics are not guaranteed
  • Third-party platform changes may affect service delivery
  • Force majeure events excuse performance delays

10. Confidentiality

Both parties agree to maintain confidentiality of:

  • Proprietary business methods and strategies
  • Client information and project details
  • Pricing structures and commercial terms
  • Technical implementations and access credentials
  • Performance data and analytics insights

11. Termination

Either party may terminate services with:

  • 30 days written notice for monthly subscriptions
  • Immediate termination for breach of terms
  • Completion of ongoing projects before final termination
  • Data export assistance during transition period
  • Final invoice settlement within 30 days

12. Dispute Resolution

Disputes will be resolved through:

  • Good faith negotiation as the first step
  • Binding arbitration if negotiation fails
  • UAE jurisdiction for all legal matters
  • English language for all proceedings
  • Prevailing party entitled to attorney fees

13. Privacy and Data Protection

Our comprehensive data collection and usage practices are detailed in our Privacy Policy. By using our services, you consent to all data collection activities described therein.

14. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use constitutes acceptance of modified terms.

15. Contact Information

For questions about these Terms of Service, please contact us through our website contact form. All communications will be responded to within 48 hours during business days.